Technical service measures:
After-sales service standards:
We have one-year warranty lifetime service for the purchased products. Our company has offices in major regions of the country, equipped with professional technical engineers, who can provide timely thoughtful after-sales service. During the warranty period, equipment failure component damage (except for human factors force majeure factors), we are responsible for free repairs, so We provide free replacement parts (except consumable parts). After the warranty period, we will provide a variety of support methods to ensure the normal operation of the system.
Service response time: After Inte Laser receives the user's repair call, the after-sales engineer will give a clear answer within 20 minutes. If the equipment has a problem that the buyer cannot solve, we will arrive at the scene within 5 hours handle; If the fault cannot be eliminated within 24 hours, we will replace the whole part.
3. Service method:
①Preventive service: Inte Laser will visit all users several times a year, provide regular maintenance safety measures to ensure the normal operation of the equipment, eliminate hidden troubles, provide technical support services at any time. Our company is responsible for providing relevant spare parts to the buyer for a long time.
②If your company encounters problems related to laser micromachining automation applications semiconductor microelectronics industries during newly developing products , we will try our best to provide help support.
Add：Add:2F，B Building,jingang Technology Park, Fuyong Street Bridge ommunity,Bao’an District, Shenzhen, China.
Add：Huifeng seven Road No. 2, Zhong Kai Hi-tech Zone, Huizhou City.